Archive
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eBook on User Research from Optimal Workshop
A contribution to Optimal Workshop’s ebook on conducting great user interviews, focused on facilitating remote and mixed-mode research sessions effectively.
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An Evaluation of the SharePoint iOS App
Microsoft’s SharePoint iOS app promises an intranet in your pocket but requires three apps to open a single document. It is not there yet.
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You and Your UX Process
Recently myself and a colleague rewrote our user experience process. Here are the steps we took to create the new process including the lessons we learned along the way.
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New UX E-Book Available
My company’s UX lead and myself were interviewed recently about the principles and general process used in doing user experience. You will find a wide array of thoughts and approaches used in crafting great experiences.
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The Empathy Problem
“Empathy” is a loaded word, and it is used, I think, a bit carelessly by many UX professionals. In this article I define empathy as an ideal and propose some solutions to move closer toward it.
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The Necessary Convergence of Business Analysis and User Experience
The traditional separation between user experience and business analysis has quickly faded. Now the time for both of these fields to come closer together is more important than ever.
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Distinguishing Between Ornamental and Functional Skeuomorphism
Writing off skeuomorphism entirely misses the point. The real distinction is between ornamental mimicry and functional analogies that actually help users.
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Creating Good Requirements
Good requirements share universal characteristics regardless of format. Here are the qualities every requirement should have, with a distinctly UX perspective.