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The Empathy Problem
“Empathy” is a loaded word, and it is used, I think, a bit carelessly by many UX professionals. In this article I define empathy as an ideal and propose some solutions to move closer toward it.
“Empathy” is a loaded word, and it is used, I think, a bit carelessly by many UX professionals. In this article I define empathy as an ideal and propose some solutions to move closer toward it.