Organizations have renewed their focus on providing quality customer experiences (CX). They are shifting their practices and offerings to better accommodate and serve their customers, regardless of the types of customers they have. However, companies must be mindful not only…
I recently participated in an eBook compiled by Optimal Workshop. The emphasis of the book is about being efficient in user research scenarios. For my submission, I focused on facilitating interviews remotely as well as “mixed” interviews that include both…
You may have heard recently that the SharePoint team has released a new iOS application that promises to be the “intranet in your pocket.” First of all, that is a terrible tagline, but more importantly it is a very big promise.…